We aim to get your pet’s favourites to your doorstep as quickly as possible.

All orders are processed within 1 business day.

🚚 Delivery Time

• UK Delivery: Orders typically arrive within 1–2 working days via tracked courier.

🎉 Free Shipping

• We offer FREE standard delivery on all UK orders — no minimum spend required.
  

📍 Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel every step of the way.

⚠️ Important Information

• Please ensure your delivery address is correct at checkout to avoid delays.
  
• Delivery times may vary slightly during peak periods.

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

✅ Eligibility for Return

To be eligible for a return:

• Item must be unused and in original condition
  
• Must be in original packaging
  
• Proof of purchase is required
  

❌ Non-returnable Items

• Used or damaged items
  

• Personalized/custom products
  

• Hygiene-sensitive items (if applicable)
  

💸 Refunds

Once we receive and inspect your return:

• Refund will be processed within 5–7 business days
  
• Refund will be issued to your original payment method
  

🔁 Exchanges

We only replace items if they are defective or damaged.

📩 Need Help?

If you have any questions about shipping or returns, feel free to contact us:

📧 Email: support@petandgear.co.uk